Refund, exchange, warranty

1. Policy Description

At Cyberbase, we support refunds within 30 days from the time your service is activated on the system (excluding the service trial period), you will be refunded and refunded will be described below.

Refund applies to all services provided by Cyberbase (except services: Domain, SSL, License – no refunds).

• For Hosting and VPS services: 100% refund within 07 days from the date of service registration. After 07 days, the corresponding amount will be refunded after deducting the service amount used by day.
• For Server services: refund the corresponding amount after deducting the service amount used by day.
• Promotions come in two forms:
  • No refund method: no refund after 07 days as mentioned above.
  • Applying a refund will be charged as follows: Total amount transferred by the customer – used cost (non-promotional value / service cycle * number of days used) = Refund amount to guest.

2. Refund conditions apply

2.1: The above refund policy is applied only once for customers using the service at Cyberbase, for the second refund request on the same service account or on the same customer information we have right to refuse the above refund. (To identify the same user, we will use a comparison method with user records including ID card, domain name used, registered phone number or business tax code)

2.2: For all customer refund requests are met (except for services: Domain, SSL, License and participating in the Promotion, which do not apply refund). .

2.3: During the term of using Cyberbase's services (except for services: Domain, SSL, License) that unexpected problems arise from Cyberbase's system and cannot continue to use the service because Cyberbase does not guarantee If the parameters are not guaranteed or do not match the value paid on the official website of Cyberbase, we will review and apply a refund based on the remaining time of your service package. show previous payment.

2.4: We reserve the right to refuse a refund if you violate one of the Terms of Use in section 1 of the Terms of Use of the Service because the problem arises not from Cyberbase and conflicts with Section 1. 2.3 in section 2 Conditions of application and refund. Some of the common cases that will not be refunded include:

• Customers who downgrade or change the type of service on Cyberbase's system, excess costs will not be refunded and will be accumulated on the respective service.
• Customers using the service violate current and international laws of the Socialist Republic of Vietnam according to the listed terms, the service will be locked and refunds will not be applied in this case. .

3. Refund Instructions

In some cases where the service does not meet the technical requirements that we have committed or for any other reason that you find unsatisfied, please send a request (phone, chat, email, ticket) Describe in detail to the reception department such as Tech Support, Sales, Accounting. After that, the information will be transferred to Sales to manage that customer to carry out the procedures to recalculate the cost and refund the customer's account. Before submitting a refund request, customers must make sure that they have backed up all data on Hosting/VPS/Server.

The detailed description of the information will help Cyberbase to understand the reason and be able to assist you or this is also one of the recommendations to help your refund request happen quickly and effectively. most satisfaction.

For any support questions or difficulties in using our services, the technical support team is available 24/7 and ready to answer and assist you in any problems. the most difficult scene when using.

4. Time to make a refund

When a customer submits a refund request to the support department at Cyberbase, the refund will be processed within the next business day.

Refund time depends on the payment method that you have made to pay for Cyberbase services as follows:

5. Change policy information

Cyberbase fully reserves the right to change or update the above policies to help ensure the interests between customers and service providers (Cyberbase) in the process of service delivery and provision.

Last updated: 01/12/2021